A major disruption hit Apple TV and Apple Music services on Thursday evening, affecting users in multiple countries. Reports of streaming failures, buffering, and connection errors quickly surfaced, with many subscribers saying that content wasn’t loading or playing at all.
Apple acknowledged the issue on its system status page, confirming that several media services were experiencing problems. While Apple didn’t provide a detailed explanation, it stated that “some users may be experiencing intermittent issues” with Apple TV, Apple Music, and related services.
What users experienced
For Apple TV users, the most common complaints included shows and movies failing to start, freezing mid-playback, or displaying blank screens. Some users reported being unexpectedly logged out, while others said the app couldn’t connect to Apple’s servers at all.
Apple Music users also experienced disruptions, including tracks failing to load, playback delays, and sudden interruptions. While not all subscribers were affected, the sheer number of reports suggested a larger backend issue rather than isolated device problems.
Outage confirmed by user reports
Outage-tracking platforms registered a rapid surge in complaints shortly after the disruption began. At its peak, thousands of users reported issues in a short period, particularly during peak evening streaming hours.
Reports came from users on iPhones, iPads, Apple TV hardware, smart TVs, and web browsers. Many noted that other streaming platforms were working normally, suggesting that Apple’s infrastructure was the likely cause of the problem.
Apple’s response so far
Apple updated its system status dashboard to reflect the outage but has not issued a public statement explaining the cause. The company has previously refrained from providing detailed information for short-duration service disruptions, instead focusing on restoring functionality as quickly as possible.
Apple has not shared an estimated timeline for a full recovery. However, similar outages in the past have typically been resolved within a few hours of being identified.
There is no official information regarding the cause of the outage. Experts believe it is likely a server-side or internal system issue affecting both Apple TV and Apple Music, meaning that user-side fixes will not work until Apple resolves the problem on their end.
